![]() ![]() NOTE: This process only worked because the hard drive was still able to access recovery mode by holding Command+R on startup. Please use Common sense if I did this and look around the screen for something that looks like what I'm talking about. I did most of this from memory, so I may have messed up a label here or there. This is probably overkill on instructions, but there are PC people out there who may try to help out the (much more) rare critical Mac issue. Hopefully I diagnosed a bad hard drive correctly (I'll provide my method) and I hope this helps someone out there. When the new owner starts up the Mac, they can use their own information to complete the setup process.Being a 1 Mac household and an IT professional who has only supported PCs, I had a challenging time trying to figure out how to reload OSX after my husband's Mac hard drive died. If you’re selling, trading in or giving away your Mac, press Command-Q to exit the setup assistant without completing the setup process, then click Shut Down. When the installation is complete, your Mac may restart to a setup assistant. ![]() Your Mac may restart and show a progress bar several times, and the screen may be empty for minutes at a time. Allow installation to complete without putting your Mac to sleep or closing its lid.If the installer offers you the choice between installing on Macintosh HD or Macintosh HD – Data, choose Macintosh HD.If the installer can't see your disk, or it says that it can't install on your computer or volume, you may need to erase your disk first.If the installer asks to unlock your disk, enter the password that you use to log in to your Mac.Click Continue, then follow the onscreen instructions.Reinstalling macOS won’t remove your personal data. When you see a window with the option to reinstall macOS, this means your Mac has started up from Recovery. ![]()
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